Size, Photo and Address Changes
1. Incorrect order was delivered
You are re-eligible ask to send your original order again or place the equivalent new order instead of incorrect within 5 working days of the delivery date. Please contact our support team at firstname.lastname@example.org before to discuss all the details and desired option.
2. Order was damaged
You are eligible for 30% discount for your next order if the order arrives damaged. Please contact our support team at email@example.com and send us the photos of damaged tiles.
3. Partial refunds
If you are dissatisfied with your purchase for any reason but still wish to keep the item, you can negotiate a discount for your next order with us for an amount that is agreeable to both parties. Please note that while you may request a future discount, we are not obligated to provide one and, depending on your reason for the request, may prefer that you return the item for a full refund instead.
If you return, please email to get the address through customer service.
Please contact us at firstname.lastname@example.org and describe your problem with the order. Please attach the necessary photos to confirm your claims.
Soufeel Jewelry Limited
Room D, 10/F, Tower A,Billion Centre, 1 Wang Kwong Road，HongKong
Service Telephone: +86 451 8716 6575