1. TERMS & CONDITIONS
These terms and conditions are between the customer and BestAnniversaryGifts
PAYMENT & ORDER
Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method. USD is allowed.
Once an order is submitted, it begins designing and processing as quickly as possible. Therefore, changes/cancellations to orders can only be accepted within 24 hours since you placed the orders. That means that even if you contact our customer service department 24 hours later after you change your mind about your order, it might already be put into production or in the shipping process. In that case, we can't change or cancel an order once it has been put into one-of-a-kind production or sent out. Please notes: For orders have been put into production or dispatched, please refer to Return and Exchange Policy.
Orders may take up to 8 business days to process before they are shipped. This accounts for the time utilized when processing products and packaging. Customized orders take a little longer process than those traditional finished products. Please note that during the holidays our production time may vary. Once the order is sent out, with the standard shipping, it will take about 8-15 business days for the order to reach your shipping address within U.S. International shipping is not available currently.
Along the way, you will receive your tracking No. through email to track the order online.
Please note: The actual delivery time may vary, depending on the shipping method you select, your shipping address, and your local postal service. Notes: Shipping estimates are from day of shipping not from day of ordering. Customers are responsible for lost due to wrong shipping information.
EXCHANGE & RETURN
If you are not completely satisfied with your purchase, it may be exchanged for a replacement or refund within 14 days from the date of the receipt of your purchase. The item must be unworn, in the original packaging with SKU label attached and accompanied by the order number. No returns are accepted after 14 days from when you receive. Please notes: For orders have been put into production or dispatched, please refer to Return Policy or please contact our customer service for return.
All sales are final after 14 days from receipt.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Please note that all refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Bestanniversarygifts reserves the right to modify this Web Site, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site. Bestanniversarygifts.com may make changes in the products and/or services described in this Web Site at any time.
Bestanniversarygifts reserves the right to limit the quantity of items purchased per person or per order for any reason. These restrictions may apply to orders placed by the same account. We will notify you should such limits be applied in the purchasing process.
We endeavor to present accurate information on our website at all times. However, there may be occasions when information on Bestanniversarygifts.com may contain typographical errors or other inaccuracies. Any such errors are wholly unintentional and we apologize if erroneous information in any way affects your individual order. We reserve the right to amend errors, or to update product information at any time, without prior notice.
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing. We are not responsible for any losses caused by improper use, such as overstretching, or being dyed. If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.
2. SHIPPING POLICY
How long does it take to receive my product?
Typically, orders may take up to 3-5 business days for our products to be produced and sent out. Once shipped, will deliver continental US orders in 8-15 business days. International shipping time varys from 10 to 20 business days.
Please note that during the holidays our production time may be longer.
The website is jointly operated by SOUFEEL JEWELRY LIMITED and NOVA SILK ROAD SARL