- This item is covered by our 90-DAY RETURN policy.
Personalized item cannot be returned unless it is defective or damaged.
- 1. Incorrect order was delivered
- You are re-eligible ask to send your original order again or place the equivalent new order instead of incorrect within 5 working days of the delivery date. Please contact our support team at firstname.lastname@example.org before to discuss all the details and desired option. The shipping fee is on bestanniversarygifts.
- 2. Order was damaged
- You are eligible for 30% discount for your next order if the order arrives damaged. Please contact our support team at email@example.com and send us the photos of damaged tiles.
- 3. Partial refunds
- If you are dissatisfied with your purchase for any reason but still wish to keep the item, you can negotiate a discount for your next order with us for an amount that is agreeable to both parties. Please note that while you may request a future discount, we are not obligated to provide one and, depending on your reason for the request, may prefer that you return the item for a full refund instead. If you return, please email to get the address through customer service.
How to initiate a refund?
- Please contact us at firstname.lastname@example.org and describe your problem with the order. Please attach the necessary photos to confirm your claims.
- Soufeel Jewelry Limited
- Room D, 10/F, Tower A,Billion Centre, 1 Wang Kwong Road，HongKong
- Service Telephone: +86 451 8716 6575
- PRODUCT DETAILS
You can choose the delivery method during checkout:
Standard Shipping : - Free shipping over
Delivery usually takes 7-10 business days
Express Shipping :
Delivery usually takes 3-5 business days
Please note that the time frame mentioned above doesn't include production time.
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